You know the feeling of trying to find a new place to eat and you don’t know where to go? I think we all do. Every month, 135 million people around the world turn to Yelp’s business registry to find – and review – the tastiest burgers and the best local businesses. Needless to say, Yelp is a goldmine for attracting customers.
Will potential customers find you there? And are you looking your best?
Here’s a quick checklist of what to do to make sure you get the very best from Yelp.
First, make sure you’re actually there. Find out if customers are already talking about you on Yelp. If so, you can claim your businesses. If not, you need to add your business on Yelp first. It’s free, and super easy. No excuses.
Give the customer what they need
It’s vital that you list all your business details when you create your Yelp profile. A surprising number of profiles lack basic details such as opening hours, menus or phone numbers. This may put off potential customers.
Get someone from outside your business to check your profile to see if they feel fully informed after reading it.
Show, and tell
“People love pictures when doing research,” says Colleen Curtis VP of European Marketing at Yelp.“Make sure your Yelp profile has an array of quality photos that capture the spirit of your business.”
“A blend of people, interiors, exteriors and the product you sell works best and can even be done, with a little loving care, in just a few minutes on your smartphone.”
Reveal your personality
Be sure to spend time crafting the ‘From the business’ section of your profile. A warm, yet informative summary of what you do goes a long way. Having opening times and addresses listed is one thing, but the inquisitive customer wants to know a little more. This business profile is a great example of how to do it.
Let people know how they can pay
As we all know, many customers only want to pay by card these days so it’s vital you make sure you list the fact you take card payments.If you haven’t already, you can get started with card payments here.
Promote special offers
Once you’re all set up on Yelp, that doesn’t mean you should sit back and forget about it. A great tactic to attract customers is to use Yelp to list the latest special offers and company announcements.
If you have a sale or special offer on, don’t just tell the customers that come in store, tell the world!
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If you found this post useful then be sure to check back in soon as we’ll be sharing tips on how best to engage with reviewers on Yelp.