Discover the qualities you should look for in a good barista and the learning curve to expect in your staff with Lisa Laura Verhoest, Barista Trainer and Account Manager at Climpson & Sons. You’ll also learn how to keep staff motivated and maintain their growth and development in your business, as well as the value of coffee qualifications and barista competitions.
[02:42] Lisa Laura tells the story of how she got into coffee
[06:47] How Lisa Laura got into her current role at Climpson & Sons
[08:21] The things and independent coffee shop owner should be looking for in a barista
[11:24] Lisa Laura’s take on the various coffee qualifications including the SCA courses
[13:27] The steps that baristas have to go through in Climpson & Sons’ training programs
[16:04] What an independent coffee shop owner expect from the relationship they have with their trainer
[18:33] What motivates Lisa Laura as a coffee professional and how shop owners can translate this to the way they treat their staff
[21:02] The value of competing in barista championships
[23:42] The costs and benefits of having full-time or part-time staff
[25:36] The context in which a shop owner should think about firing a member of staff
[26:39] How demanding customers can be with their roastery when it comes to training
[28:43] Lisa Laura’s current coffee habits and what she’s changed her mind about in the world of coffee
You’re always welcome to book a demo with us. Completely free of charge, of course.